The Magic Platform

I signed up for The Magic Platform with the understanding that they would walk me through how to establish an e-commerce store.

This company over promised and under delivered. The systems will guide you through how to purchase on AliExpress and drop ship to the buyer. This can be learned anywhere on the internet.

I have tried it for a year. The company will service your questions and is responsive by email but their is no way you can talk to them. The skype calls are cut and paste. You ask a question and they have a canned answer.

Even though the company services the platform they are not developing new addons. Unlike Shopify where they are in constant development, Magic Platform is out dated. It is not optimized and you will have trouble adding any google tools to it, like webmaster tools to track results.

There are many things wrong but once again they are over selling the patform.

Been with them over a year and their support is practically useless. Don't know where they are getting their experts from but kept reffering back to somewhere for advice??

Been with them over a year and still having problems with page design with upload speed, overlapping text, page links not working, difficult for customers to navigate the site when purchasing. I could go on and on but all I can say is DO NOT BUY THIS ECCOMERCE STORE software and system it is not good. Oh! and I have not made one sale even after spending thousands of $$$ ££££ with an expert marketing company who have tried but recurring platform technical problems has produced a 100% bounce rate.

They visit then leave. Even my grand daughters say the site does not work.

I signed up for this program at beginning of 2017. It seemed like a promising program.

The training is solid and I have enjoyed it. However as I progressed with automating my site I noticed that there were times that I could not log in. I reached out to customer service. Yes, they do take about 24 hrs to respond but the times I've reached out to them they've been helpful and my issues have been resolved.

The response I had was that they were updating the platform. I have been able to log in now. However, now there's another issue. I cannot access any of the products on my site.

Anytime I click on a product to purchase I get a error 404 message. Therefore I cannot access my site products or make any changes to my site. I reached out to customer service 12 hrs ago. I'm curious to see what the issue is.

Honestly I really like the program. I've learned a lot and I feel it has good potential. I don't want to give up on it. If these are just bugs that need to be fixed, I'm willing to wait it out a bit but I must agree that it is frustrating not being able to move forward.

In the meantime I will make good use of my time and continue to watch the training videos and take notes. Once everything is back up I will be able to implement things quicker.

I signed up to use an online software program called The Magic Platform. Once I logged in I realized it was poorly put together.

I immediately sent an email to the support email asking for a refund. when I signed up the website claimed I had 30 days to request a refund. I have emailed them several times and they have ignored my request. I will be contacting the BBB, My elected officials, local newspaper and anyone else who will listen to me.

Do not work with this company they don't honor there refund statement. If anyone else has had problems with them we should get together and start a class action lawsuit against them.

I've been a customer for one week. I've reached out to them 3x by email, as it is the "only" way to supposedly reach them as no phone number is given.

They are not replying. I was not able to get past the first step in lesson one because their server froze up during the set up. I have no way to unlock it as it is stuck where I left off. They promised 24/7 support.

After signing in to the contact link I note first they are closed Sat. and Sun. (how convenient when I have the most time to work on it at that time). I sent the request for help in on Friday night.

It's now Thurs of the following week and no one has gotten back to me. They say, do not send in multiple requests for help as it just slows the response time down. The special price was suppose to end on that evening. However so far, they have sent me emails for 3 different additional webinars "in case" I missed the first one.

You can go on any time and get the same "special". It's not really 'special'. They are all about taking your money, that is so obvious. I've read the other person's message about asking for a refund during the first 30 days (no questions asked) and he has gotten no where, so I am hoping my credit card company can help me out on this.

I've since investigated them further and have seen some of their websites. Their server has a very slow response time. It spins and spins just to go to the next page. Looks like you can only have 20 products per link.

I'm just not seeing any thing like I expected. Please others with poor experience...contact each other and lets see if we can do anything as a group.